Thank you for shopping at Nana's Knits.
We sell digital knitting patterns that are delivered instantly after purchase.
Because digital items cannot be returned, we do not accept returns, exchanges, or cancellations once the file has been downloaded or accessed.
If you purchased the wrong pattern or have not downloaded the file yet, contact us within 14 days and we can assist you.
If a file is corrupted or cannot be opened, we will replace it free of charge.
Email us at: sweetnanasknits@gmail.com
Please include your order number and email used during checkout.
Last updated: November 2025